Responsible Gaming – Play Smart at 99y
99y takes responsible gaming seriously. Whether you play cricket betting, live casino, or slots, the tools, information, and controls on this page are here to help you stay in control of your gaming experience at all times. Please read this page carefully.
At 99y, responsible gaming isn't just a policy document sitting in a footer — it's built into the core of how the platform works. From the moment you register, you have access to a full set of account controls designed to keep gambling what it should always be: an entertaining pastime, not a financial burden or a source of stress.
Pakistan has a passionate cricket culture, and PSL season brings a genuine buzz that millions of fans across Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad share. Betting adds to that excitement for many players. But 99y is equally committed to ensuring that excitement never crosses the line into problem gambling. The platform is designed to give you the tools and the information to keep your gaming healthy — and to act quickly if it isn't.
Every 99y account holder — whether a cricket betting fan, a live casino player, or a slots enthusiast — has immediate access to responsible gaming controls after a simple 99y login. No need to contact support, no waiting periods for basic limits. The tools are right there in your account dashboard, ready to use at any point.
Is Your Gaming Healthy?
Ask yourself these questions honestly. If you answer "yes" to two or more, please use the support tools on this page.
All of the following tools are available directly within your 99y account. Access them after 99y login via your account settings or by contacting our support team at [email protected].
Deposit Limits
Set a maximum amount you can deposit on 99y per day, per week, or per month in PKR. Once set, the limit is enforced immediately for reductions. Increases require a 7-day cooling-off period before taking effect — giving you time to reconsider.
Session Time Limits
Choose how long your 99y gaming sessions can last before receiving a reminder. When your session limit is reached, a notification prompts you to take a break. You decide whether to continue or stop — but you'll always know how long you've been playing.
Cooling-Off Period
Need a short break from 99y without fully closing your account? Set a cooling-off period of 24 hours, 48 hours, 7 days, or up to 30 days. During this period, 99y login is suspended and no marketing will be sent to you.
Self-Exclusion
If you feel your gambling is getting out of control, you can request self-exclusion from 99y for a minimum of 6 months or permanently. Once active, self-exclusion cannot be reversed during the exclusion period. Your account, marketing, and login access are all suspended immediately.
Reality Check Notifications
99y can send you regular on-screen prompts showing how long your current session has lasted and your net win/loss position during that session. These reality checks help you make informed decisions about continuing to play.
Loss Limits
Set a maximum loss threshold on 99y per day, week, or month. Once your losses reach the limit you've set, your account will be restricted from further betting until the period resets — protecting your balance from unchecked losses during a bad run.
Self-exclusion is the most powerful responsible gaming tool available to 99y players. Here is how to activate it quickly:
99y Login
Sign in to your 99y account using your registered Pakistani mobile number
Account Settings
Navigate to Account Settings → Responsible Gaming section
Select Self-Exclusion
Choose self-exclusion and select your preferred duration (6 months to permanent)
Confirm Request
Confirm via OTP to your registered mobile number — exclusion activates immediately
Alternatively, email [email protected] with subject "Self-Exclusion Request" from your registered email and include your 99y account mobile number. Our team will action the request within one hour during support hours.
Problem gambling can develop gradually. Recognising these signs early makes it much easier to get back in control.
- Spending more on betting than you can afford to lose
- Increasing your bets to chase losses after a losing session
- Lying to family members or friends about how much you gamble
- Missing work, studies, or social obligations because of gambling
- Feeling anxious, irritable, or restless when not placing bets
- Using JazzCash or Easypaisa credit facilities to fund gambling
- Continuing to gamble despite knowing it's causing you harm
- Neglecting food, sleep, or personal care due to gambling sessions
Responsible gaming isn't about not enjoying 99y — it's about making sure you always enjoy it on your own terms. Here are some simple habits that keep gaming healthy:
Always set a PKR budget before you start — in your head or using the 99y deposit limit — and stick to it regardless of whether you're winning or losing.
Never gamble when you're emotionally distressed, tired, or under the influence. PSL season is exciting, but make your betting decisions with a clear head.
Treat gambling as entertainment, not as a way to earn money. Winning is possible but never guaranteed — the house always has an edge over the long run.
Take regular breaks. Use 99y's session time limit tools actively, not just as a safety net — build them into your normal gaming routine from the start.
Protecting Minors from Gambling
99y enforces strict age verification for all players. No real-money account can be created or funded without KYC verification that confirms the player is 18 years of age or older. This is non-negotiable.
If you share a device or mobile number with younger family members in your household — as is common in many Pakistani homes — please take the following steps:
- Keep your 99y login credentials private — do not share your password or OTP with anyone in your household
- Enable device-level screen locks and app locks on the device you use for 99y
- Log out of your 99y account fully when you finish a session on a shared device
- If you believe a minor has accessed your account, contact [email protected] immediately — your account will be secured within one hour
- 99y may request re-verification of age at any time if there is any concern about under-age access
If you or someone you care about needs help with problem gambling, please reach out. Asking for help is a sign of strength, not weakness. The 99y support team is available to assist with responsible gaming tools at any time.
99y Support Team
Contact 99y directly for help activating any responsible gaming tool. Email [email protected] — available 24 hours a day, 7 days a week.
Talk to Someone You Trust
Sometimes the most effective first step is talking honestly to a trusted family member or friend about your gambling. Many Pakistani families are more supportive than you might expect.
Professional Counselling
Mental health professionals in Karachi, Lahore, Islamabad, and other major cities can provide confidential support for gambling-related issues. Your GP or a local clinic can provide a referral.
Important: 99y's responsible gaming page provides tools and information for players using this platform. For broader policy questions, please review our Terms & Conditions and Privacy Policy. For frequently asked questions about responsible gaming tools, visit our FAQ page.
Play Responsibly at 99y
Your wellbeing comes first. Set your limits, use the tools, and enjoy everything 99y has to offer — cricket betting, live casino, and slots — on your own terms. 18+ only.
18+ only. Please follow applicable local laws. Gamble responsibly. Entertainment purposes only.